FAQs

How long will it take to receive my order?
That depends on where your home is! We print and fulfil orders upon your demands. In other words, we get right to shipping right after you place an order. If you live in the US, expect an average of 3-5 business days after fulfilment.

If you live in Canada, expect 3-8 business days.

In the UK, it is estimated around 3-5 business days.

If you live in Germany, then expect 5-7 business days.

And for the rest of the world, expect your orders to ship between 9-10 business days after fulfilment.

Do you ship worldwide?
Of course! Here at Jackler, we try to ensure everyone around the globe has the same purchasing power. Even if you live under a rock, expect your orders to ship to your address. However we are currently unable to ship to the following countries:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
Ecuador
Cuba
Iran
Syria
North Korea

How much does shipping cost?
Our shipping rates are meagre. Which are calculated mainly by the following factors: The total weight of your order, your shipping address, and how long you want to receive your order. (i.e. standard or expedited).

What happens if a product is out of stock?
If a certain product is out of stock, we will then use a similar alternative product to print our designs onto. The products that are out of stock will be listed in the product page under the "Stock Availability" tab. Please note that certain products do not have alternatives and fulfilment will inevitably take longer in that case.

What material are your shirts?
Our primary shirts are thin fabric, smooth & washable prints, 100% cotton and comfortable, which are just some of the factors that describe the rich quality of our apparel material. We specialize and partner with many apparel suppliers whose brands will be in the description of our many products.

How should I wash my shirts?
Please try to wash garments of similar colours together. Wash inside-out in a standard washer of your preferred setting. A regular dryer is acceptable, but we recommend natural hang drying. Shrinking in our shirts is incredibly minimal, and our designs will not fade due to the quality of our prints.

I entered the wrong shipping address, what should I do?
Everyone makes mistakes! Please get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us at our support email, support@jackler.ca

Do you offer refunds?
We only offer refunds to customers who receive wrong or damaged items, or if an item is in high demand and has a long fulfilment time. If any of these apply, please verify with us at support@jackler.ca. With proper verification, we will immediately issue you a refund within around 1 to 3 business days. Please visit our refund policy at the bottom of our home page for more information.

I never received my order, what should I do?
If you see a "delivery exception" on your tracking code or if you think your order has not arrived after the estimated shipping business days, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, email us and we will try and find out what happened and explore support options for you! Email: support@jackler.ca

Why is my order taking so long?
If a certain product is in high demand from our suppliers, the fulfilment will take significantly longer, anywhere from 2-4 weeks due to it being out of stock. During this time, if the item has not yet been fulfilled or started fulfilment by our manufacturer, you may contact us at support@jackler.ca to request a refund. Please check product descriptions as variants that are in high demand will be listed there.