FAQs

How long will it take to receive my order?

That depends on where your home is! We print and full-fill orders upon your demands. In other words, we get right to shipping right after you place an order. If you live in the US, expect an average of 3-5 business days after fulfillment. If you live in Canada, expect 3-8 business days. In the UK, it is estimated around 3-5 business days. If you live in Germany, then expect 5-7 business days. And for the rest of the world, patience is a virtue and expect your orders to ship between 9-10 business days after fulfillment.

Do you ship worldwide?

Of course! Here at Jackler, we ensure everyone around the globe has the same purchasing power. Even if you live under a rock, expect your orders to ship to your address.

How much does shipping cost?

Our shipping rates are significantly low. They are mainly calculated by the following factors: The total weight of your order, your shipping address, and how long you want to receive your order. (i.e. standard or expedited).

How can I contact Jackler?

Please don't hesitate to ask any questions. Contact us at jacklerdesigns@gmail.com

What material are your shirts?

Thin fabric, smooth & washable prints, 100% cotton and comfortable garments are just some of the factors that describe the rich quality of our apparel material. We specialize and partnered with 'Bella+Canvas' shirts. For more information, please visit their website.

How should I wash my shirts?

Please try to wash garments of similar colour together. Wash inside-out in a standard washer of your preferred setting. A use of a regular dryer is acceptable, but we recommend natural hang drying. Shrinking in our shirts is extremely minimal and our designs will not fade due to the quality of our prints.

I entered the wrong shipping address, what should I do?

Everyone makes mistakes! Please get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us at our support email. 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please verify with us at jacklerdesigns@gmail.com. We will immediately issue you a refund within around 1 to 3 business days with proper verification. For more information, please visit our refund policy on the bottom of our home page.

I never received my order, what should I do?

If you see a "delivery exception" on your tracking code or if you think your order has not arrived after the estimated shipping business days, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, email us and we will try and find out what happened and explore support options for you! Email: jacklerdesigns@gmail.com