Do you ship worldwide?
Yes, Jackler strives to ship to as many locations as possible across the globe. However, there are a few regions where we are unable to ship due to restrictions or logistical issues. Currently, we do not ship to:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- The Gaza Strip region in Palestine
- Cuba
- Iran
- Syria
- North Korea
Please also note that due to the ongoing conflict involving Iran, shipping to several Middle Eastern regions has become sparse, spotty, and subject to unpredictable delays. This may affect delivery times and carrier availability for orders destined to neighbouring countries. We'll always do our best to get your order to you, but we appreciate your patience and understanding during this period.
If your location is excluded, but you believe this may be an error, please feel free to contact us at support@jackler.ca to inquire whether shipping to your region can be arranged. As geo-political situations change, we will do our best to accommodate your location.
What happens if a product is out of stock?
Due to recent developments and improvements in our supply chain, products rarely go out of stock. We leverage our manufacturer’s global coverage, which helps prevent stock issues. However, in some cases, your order may be fulfilled from outside your home country to ensure availability and timely delivery.
In the rare instance that a product you ordered is out of stock, we will notify you promptly and keep you updated on fulfillment times. You will also be given alternatives, such as waiting for restock or receiving a refund, depending on your preference.
To stay updated on product availability, restocks, and pre-orders, we recommend subscribing to our newsletter or following us on social media.
What about high-demand products and fulfillment times?
Some products, especially new designs right after launch, may see high demand, which can lengthen fulfillment times. We will always notify you as soon as possible if there are any delays with your order and provide updates on the estimated shipping time.
In the unlikely case of an out-of-stock product that you were able to order, we will notify you promptly and offer alternative solutions, such as waiting for restock or providing a refund if the wait is too long.
How long will it take to receive my order?
The delivery time depends on where you live and the type of product you ordered. For print-on-demand products, fulfillment typically begins immediately after your order is placed. Estimated shipping times are as follows:
- US: 3-5 business days after fulfillment
- Canada: 3-8 business days after fulfillment
- UK: 3-5 business days after fulfillment
- Germany: 5-7 business days after fulfillment
- Rest of the World: 9-18 business days after fulfillment
Will I pay import charges in the EU?
EU orders: our T-shirts, long-sleeves and corduroy caps are printed in the US. Since July 2026 the EU charges a €3 import duty on parcels from outside the EU, and your local post may add a handling fee on delivery. Hoodies, sweatshirts and oversized tees usually ship from our EU printer and don't carry this charge.
I entered the wrong shipping address, what should I do?
If you've entered the wrong shipping address, please contact us at support@jackler.ca as soon as possible. We can update your shipping address anytime before your order is shipped out. However, once the order has been shipped, changes to the shipping address will no longer be possible. To avoid issues, we encourage you to double-check your shipping details during checkout.
Can I change my size or cancel my order?
Yes, as long as your order hasn't gone to print yet. Sign in at account.jackler.ca with the email you ordered with, open your order, and choose Request a size change or Request a cancellation. If we can still make the change, we will. If it's too late, we'll email you.
Already have your order and the size is off? Our Size Exchange Guarantee has you covered.
Where is my order right now?
Sign in at account.jackler.ca and open your order. The Printer status box shows where it is with our printer, which country it's being printed in, and tracking for each parcel once it ships.
Is this official merch?
No. Every Jackler design is original artwork made by us and sold as unofficial fan merch. Where a game's publisher has published fan-merch guidelines, we follow them (see our Authorization page). None of our designs is licensed or endorsed by a game developer or publisher.
Thank you for choosing Jackler! If you have any additional questions or need further clarification, please don’t hesitate to reach out to us at support@jackler.ca.