At Jackler, we offer a range of custom products that are more complex and detailed than traditional printed apparel. Below, you’ll find answers to common questions regarding our custom products:
What are custom products?
Custom products at Jackler refer to items that are more complex than standard printed apparel. These products often involve unique designs, specialized materials, or detailed manufacturing processes. While they are not personalized for individual customers, they do require additional time and care during production. Due to the complex fulfillment nature of these items, all custom products are non-refundable and non-exchangeable.
How do pre-orders work?
Pre-orders for custom products can last anywhere from a few days to several months. Pre-orders help us raise capital to work with higher-quality manufacturers and produce more exclusive products. Once we receive the pre-ordered items from our manufacturers, we will ship your order promptly. Please check the product description for the specific timeline regarding the pre-order.
Why doesn't my discount work?
We understand how important discounts are to our customers. However, there are certain cases where discounts may not apply:
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Custom Products: Due to the unique manufacturing and fulfillment processes required for custom items, our profit margins for these products differ significantly from our standard offerings. As a result, custom products are generally excluded from our store-wide discounts.
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Special Pricing: Some custom products may have special pricing that doesn't align with standard discount structures. This ensures we maintain the quality and craftsmanship you expect.
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Exceptions: Occasionally, specific custom items may be included in promotions or special sales. If a discount is available for a custom product, it will be clearly indicated on the product page.
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Promo Terms: Ensure that the discount you are trying to apply meets all the terms and conditions of the promotion, such as minimum purchase requirements or expiration dates.
Do you ship worldwide?
Yes, we aim to ship our custom products to as many locations as possible. However, there may be cases where our carriers are unable to ship to certain areas. You will be notified if we are unable to ship to your location during the checkout process. Please review our shipping policy for further details.
How much does shipping cost?
Shipping for custom products is free within the United States and Canada. For international orders, a flat shipping rate will be applied per item. The specific rate for each item will be provided in the product description. Please check the product page for details, as shipping rates may vary depending on the item.
What happens if a product is out of stock?
Custom products are only available during pre-order and live stock stages. If a custom product is out of stock, it will be unavailable for purchase. To stay updated on restocks and pre-order opportunities, we encourage you to subscribe to our newsletter or follow us on social media.
What material are your shirts?
We use a variety of high-quality materials for our custom products, and the specifics vary by design. The material information for each item is listed in the product description, so be sure to check the individual product pages for details.
How should I wash my shirts?
For best results, wash garments of similar colors together. We recommend washing items inside-out in cold water to protect the print and prevent shrinkage. While machine drying on low heat is acceptable, hang drying is ideal to preserve the longevity of the garment and the print. Many of our custom products are pre-shrunk, which helps reduce shrinkage during washing.
I entered the wrong shipping address, what should I do?
If you've entered the wrong shipping address, please contact us at support@jackler.ca as soon as possible. We can update your shipping address anytime before your order is shipped out. However, once the order has been shipped, changes to the shipping address will no longer be possible. To avoid issues, we encourage you to double-check your shipping details during checkout.
Do you offer refunds for custom products?
Due to the complexity and exclusive nature of our custom products, all custom products are final sale and cannot be refunded or returned. We appreciate your understanding of this policy, as custom items are produced and fulfilled by our own team and we currently do not have the facilities to manage returns on this scale.
I never received my order, what should I do?
If you see a "delivery exception" on your tracking code or believe your order has not arrived within the expected time frame, don’t worry! Sometimes, local postal services experience delays. Please allow 1-3 additional days beyond the estimated delivery date. If your order still hasn’t arrived, please contact your local post office to trace it. If you continue to experience issues, email us at support@jackler.ca, and we will assist in finding a solution.
Why is my order taking so long?
Custom products can take longer to fulfill due to their complex nature. External factors such as high demand, manufacturing delays, or material shortages may sometimes lead to delays of one to several weeks. We will communicate any significant delays to you via email. If you have any concerns, feel free to reach out to us at any time.
Thank you for choosing Jackler! If you have any further questions regarding our custom products, feel free to reach out to our support team at support@jackler.ca.