Custom Product FAQs

What are custom products?

 

Here at JACKLER, our products are divided into two categories: print-on-demand products fulfilled by one manufacturer who manages shipping and fulfillment, and custom products that are fulfilled manually by our team. Because of this divergent logistic approach, we have different policies and practices for each product.

 

How do pre-orders work?

 

Pre-orders vary in length but can last several days to several months. Pre-orders exist to raise capital to produce more customized products and work with higher quality manufacturers. Your order will be shipped once we receive the products from our manufacturers.

 

Do you ship worldwide?

 

We strive to ship to as many locations as possible to bring our designs to people around the globe! However, there may be situations where our carriers are unable to ship to your location. If this occurs, you will be notified.

 

How much does shipping cost?

 

For custom products, shipping within the US and Canada is free! Shipping to other locations is subject to a flat rate of $10 USD. Please visit our shipping policy page for the most up-to-date rates and policies.

 

What happens if a product is out of stock?

 

Custom products will be unavailable for purchase when out of stock and are only available during pre-order and live stock stages. Join our newsletter or follow us on our socials to stay updated on restocks and pre-order drops!

 

What material are your shirts?

 

We list our materials under the product description of each product. For custom products, we experiment with a variety of different base garments for new, unique designs each time.

 

How should I wash my shirts?

 

Wash garments of similar colors together. Washing inside-out and on cold is highly recommended to protect the print and prevent shrinkage. Hang-drying is also recommended but not essential. Several of our custom products are pre-shrunk, which should minimize or eliminate shrinkage in the washing process altogether.

 

I entered the wrong shipping address, what should I do?

 

Everyone makes mistakes! Please get in touch with us as soon as possible (preferably within 24 hours of ordering). We try to ship every order out as soon as we can. If we have not yet shipped your order, we can easily change the address for you. Contact us at support@jackler.ca.

 

Do you offer refunds?

 

Unfortunately, all custom products are final sale. Returns and refunds are not applicable or available for custom items.

 

I never received my order, what should I do?

 

If you see a “delivery exception” on your tracking code or if you think your order has not arrived after the estimated shipping days, don’t stress! Your local post office may be behind on shipments. Allow 1 to 3 days beyond the expected delivery date. If your order still has not shown up, contact your local post office. If neither option works, email us at support@jackler.ca, and we will try to find out what happened and explore support options for you.

 

Why is my order taking so long?

 

For custom products, there may be external factors involved in our manual fulfillment process. Any issues will be directly communicated to you via email. Please stay in touch in case of any questions or concerns.