Returns and Shipping

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
Refunds will only be offered to items that have yet to be fulfilled, and missing or damaged items. Otherwise, all sales are final, so please double check your order to ensure accuracy and make sure that you are satisfied with the size.

If your item is damaged or you entered the wrong address or size then please contact us at support@jackler.ca ASAP with your exact problem and we'll sort it out. 

If you wish to cancel your order, you must do so before the item is printed/made/fulfilled. Otherwise we are unable to provide you with a refund. 

Shipping Issues
If your order has not had a tracking update in one month's time, then we will issue a full refund. However if the tracking states that the order has been delivered then we are unable to give a refund. Do not hesitate to contact us when these issues arise so we can investigate and find a solution. 

Customs 
Please keep in mind that your order may pass customs for inspection, which will delay the delivery time, as well as possibly charging you for a customs fee. Sadly, we do not make the rules here, and ultimately the responsibility lies on the buyer to pay for the customs fee.